Comments on: StomperNet Order and Shipping FAQs…

By: neoxiacooda

neoxiacooda — Sat, 31 Jan 2009 07:43:21 +0000

http://www.stompernetdvd.com – now in my rss reader)))

By: StomperNetDVD.com

StomperNetDVD.com — Fri, 10 Oct 2008 23:52:41 +0000

I’m really sorry that you did not yet receive your products. But read on, I have good news.

I do have to make something clear. StomperNetDVD.com is an affiliate of StomperNet, so StomperNetDVD does not actually send out the DVD’s nor the monthly journal. That’s StomperNet’s job.

That being said, I just got contacted by StomperNet about the shipping issues. Some (international) shipments seem to have been lost. But don’t worry, StomperNet has decided today that they will be sending a new order to those who still have not received their order. StomperNet is shipping the lost orders again on Monday October 13th 2008.

Please let me know if you have any other questions.

By: Brian Johnson

Brian Johnson — Fri, 10 Oct 2008 21:06:03 +0000

Ordered over a month ago.

I did get a notification after submitting STSE2support e-mails a few times that a UPS tracking number was issued, but it appears to be a bogus number – claiming it had already shipped. That was 3 weeks ago and no further responses to e-mails or phone messages – in fact the automated phone directory frequently drops my calls (~90% of the time).

This is my first purchase from StomperNet and not impressed. They appear to be good at making compelling videos, but that’s about it. So, either this ‘very successful’ offer was a scam, or the information overload has frozen the entire company into a state of incompetence.

Glad I didn’t spend much.

Either way — I guess this will become the next Hollywood video of “What NOT to do in a product launch.”

Waiting,
Brian
http://www.BetterBusinessElectronics.com

By: Dan

Dan — Wed, 08 Oct 2008 15:14:00 +0000

NO PHONE SUPPORT OFFERED. More than 1 month since I placed my order and all I get are auto-reply emails saying that you’ll get back to me. YOU NEVER DO. What gives?

By: Duncan

Duncan — Wed, 01 Oct 2008 16:03:34 +0000

Email contact not working:

I have emailed to
stse2support@stompernet.com
generalsupport@stompernet.com (from https://www.stompernet.com/Default.aspx?tabid=190&ctl=Privacy)
receipt@stompernet.com

ALL of these have failed. This is not instilling confidence. I purchased over 2 weeks ago and am still waiting for the order.

I was emailing you to ask when I might receive it. Obviously in this situation, getting all possible email addresses coming back with “failed” messages is not a good image.

Could you please update me.

By: zuess369

zuess369 — Fri, 26 Sep 2008 13:48:35 +0000

My wife ordered STSE 2 + DVD and also Mini-Courses:Mega-Pack. Early on we had a question about our order and we attempted to get in touch with your company for an answer. We called the number you gave in your advertising as a phone number the customer could easily address any concerns with the order. We also sent many emails over the course of the 3 weeks we first placed the order. Other then autoresponder emails we have not received one single response. The phone number does not have a person answer. Sometimes the phone recording simply says,” there is no one to answer the phone, goodbye”. Other times it has a recording of David telling us how great everything is and gives us some choices of dept. we want we can press some number on our phone. Then depending on which one you push it either says email support or it says to leave a message please press another number and then when you do that another recording says the mailbox is full.
I see many post where your company is trying to get people to believe your company and this recent promotion is not a scam. But you don`t need to keep telling us how great you are, you need to show us by responding to our emails.
I can`t believe that a company with your rep is so foolishly and arrogantly setting up your phone number and email address`s to ignore all incoming calls. To make a point to say in your advertising that you have phone numbers and emails that a customer can use to easily resolve a problem and then to have those things set up to deliberately block the customer from being able to get anyone to respond to them is down right SHAMEFUL!!!
As you can clearly see, after 3 weeks of wasting my valuable time I am angry.
You said in the post above all orders have been sent. I am writing this on Sept. 26, 2008 and to date we have not received an email confirming that our order has been mailed. We received emails when we first ordered saying the order was received and that we would get another email when they were mailed. We have not received any email and we have not received our product.
Also there is the issue of the subscription to The Net Effect and monthly DVD. We were suppose to receive the order and have time to look it over to see if we wanted to continue our subscription or cancel before the next issue came out. But who knows when the next issue is scheduled to come out and mean while we have not received our initial order. Also when you go to the cancellation page it asked for a password. We never received a pass word so how can we cancel our prescription if we choose. I don`t know if it comes with the order or if the password I used to access this page is it. If it is, I didn`t know this pass word until I came across this post in my own searching.
In any case this has been one the most frustrating experiences. My wife asked me if I had heard of you and of course being from Atlanta I had. I told her that your company had a great reputation; only very expensive. So I told her this was a great opportunity for us both since we are both about to start an online business.
My wife is Japanese and in Japan it is very unusual for a company to fail to provide high quality customer service. When you put us through this you not only have tarnished your own reputation but you tarnished mine because my wife trusted my opinion of you.
YOU NEED TO RESOLVE THIS ISSUE IMMEDIATELY!!!!