zuess369 says:

My wife ordered STSE 2 + DVD and also Mini-Courses:Mega-Pack. Early on we had a question about our order and we attempted to get in touch with your company for an answer. We called the number you gave in your advertising as a phone number the customer could easily address any concerns with the order. We also sent many emails over the course of the 3 weeks we first placed the order. Other then autoresponder emails we have not received one single response. The phone number does not have a person answer. Sometimes the phone recording simply says,” there is no one to answer the phone, goodbye”. Other times it has a recording of David telling us how great everything is and gives us some choices of dept. we want we can press some number on our phone. Then depending on which one you push it either says email support or it says to leave a message please press another number and then when you do that another recording says the mailbox is full.
I see many post where your company is trying to get people to believe your company and this recent promotion is not a scam. But you don`t need to keep telling us how great you are, you need to show us by responding to our emails.
I can`t believe that a company with your rep is so foolishly and arrogantly setting up your phone number and email address`s to ignore all incoming calls. To make a point to say in your advertising that you have phone numbers and emails that a customer can use to easily resolve a problem and then to have those things set up to deliberately block the customer from being able to get anyone to respond to them is down right SHAMEFUL!!!
As you can clearly see, after 3 weeks of wasting my valuable time I am angry.
You said in the post above all orders have been sent. I am writing this on Sept. 26, 2008 and to date we have not received an email confirming that our order has been mailed. We received emails when we first ordered saying the order was received and that we would get another email when they were mailed. We have not received any email and we have not received our product.
Also there is the issue of the subscription to The Net Effect and monthly DVD. We were suppose to receive the order and have time to look it over to see if we wanted to continue our subscription or cancel before the next issue came out. But who knows when the next issue is scheduled to come out and mean while we have not received our initial order. Also when you go to the cancellation page it asked for a password. We never received a pass word so how can we cancel our prescription if we choose. I don`t know if it comes with the order or if the password I used to access this page is it. If it is, I didn`t know this pass word until I came across this post in my own searching.
In any case this has been one the most frustrating experiences. My wife asked me if I had heard of you and of course being from Atlanta I had. I told her that your company had a great reputation; only very expensive. So I told her this was a great opportunity for us both since we are both about to start an online business.
My wife is Japanese and in Japan it is very unusual for a company to fail to provide high quality customer service. When you put us through this you not only have tarnished your own reputation but you tarnished mine because my wife trusted my opinion of you.
YOU NEED TO RESOLVE THIS ISSUE IMMEDIATELY!!!!